Troubleshooting

Something not working? Find the symptom below. Most problems come down to a missing permission, a role that's too low in the list, or a setting that wasn't saved, and the bot usually tells you which.

The bot doesn't respond#

Using a custom bot? Check the Bot Status line on the Custom bot page, and see The bot is online but doesn't respond. A custom bot only works in the server it was set up for. Anywhere else it replies "This bot can only be used in the Discord server it was setup with via the Farm Sim Game website."

Slash commands are missing#

• Discord hides commands from members without a matching permission. /setup, /echo, /say and /botinfo only show for Administrator. /warn, /mute and their apps need Timeout Members, /kick needs Kick Members, /ban needs Ban Members and /prune needs Manage Messages. The full list is in Bot permissions.
• A server admin changed who sees it. Check Server Settings → Integrations → Farm Sim Game.
• It's an app, not a slash command. Warn User, Mute User and User Info are in the right-click menu: right-click a member or message → Apps.
• Discord hasn't caught up. Restart Discord. A brand-new custom bot's commands can take up to an hour to appear.

"You do not have the permission to use that command!"#

The command is role-gated, and the member isn't an Administrator and has none of the roles assigned to it. Until you assign roles, most commands work for Administrators only.

Fix it on Bot settings → Command Roles, or with /setup → Command Roles: add the member's role to the command. The right-click apps use the roles of warn, mute and userinfo. See Command roles.

Public commands never show this: /bump, /bumps, /game ..., /help, /ping and /playtime.

Open command roles

"Bot is missing … permissions" or "You are missing … permissions"#

These appear in the channel and delete themselves after 10 seconds.

Channels or roles are missing on the dashboard#

The dashboard lists the channels and roles the bot last copied to the website. If one is missing, or every page shows Finish connecting this server first.:

On game server pages (Game servers → pencil button), channels only appear when they're inside a category. Move the channel into a category, sync again and reload. See First setup with /setup.

My game server shows offline#

• Check the Link XML. It can change or expire. If the edit page shows We can't reach your server's Link XML., copy it again under Server Urls. See Find your Link XML.
• Use a public address. localhost, 192.168.x.x and 0.0.0.0 can't be reached from the internet.
• Set Web API Interval [sec] to 60 on your dedicated server's settings page.
• Make sure the server and its web interface are running.
• Has it been offline a long time? Online servers are checked every 60 seconds. Offline servers are rechecked less and less often, and after 48 hours offline the bot stops checking. Once the server is back up, open its edit page and click Save Server Settings so it's checked again.
• Over your game server limit? Servers over your tier's Game Server Limit show as Disabled. See Game server limit.

More: My server shows offline.

Game server alerts aren't posting#

1. Pick a channel and save. Each alert needs its channel picked and Save Server Settings clicked.
2. Wait for a change. Online, offline, join and leave alerts only post when something changes. If the server was already offline when you set it up, nothing posts until it comes back.
3. Check the server is online. The bot only sees players while it can read your Link XML (see above).
4. Check permissions. The bot needs View Channel, Send Messages and Embed Links. Bot Error Logs shows entries like Dedi Server Online Message or Dedi Server Offline Message when it can't post.

Feature guides: Online and offline alerts, Player alerts, Live displays and Player tracking.

A role isn't being given#

This covers New Member Roles, reaction roles, welcome role buttons and menus, Invite Levelup Roles, playtime roles, App Approved Roles and mute roles.

• The bot's role is too low. Drag it above the roles it gives in Server Settings → Roles. Discord doesn't let a bot give a role at or above its own highest role. See Role hierarchy.
• The bot is missing Manage Roles. Bot Error Logs shows "Unable to manage roles in server." or "Unable to manage roles for server.".
• The role was deleted. Pick a new one on the feature's page.
• Something else is needed first. Invite level-up roles need an Invite Announcements Channel. Playtime roles need the player linked to Discord and Silver or higher.

Feature guides: Welcome messages, Reaction roles, Invite tracking, Playtime roles and Applications.

Messages aren't posting#

For welcome messages, logs, timed messages, YouTube alerts, auto responses and the rest:

1. Check the feature is on. A channel is picked (not Disabled - Select Channel to Enable) and you clicked the page's save button. Some pages have two save buttons, like Update Bot Settings and Save Message Template on Welcome messages.
2. Look at Bot Error Logs. "Unable to send messages in server channel." means the bot can't post there. Give it View Channel and Send Messages, plus Embed Links for embeds and Attach Files for images. Check the channel's own overrides too.
3. Wait for the trigger. Welcome messages wait for the next join, timed messages for their time (US Central), YouTube alerts for the next check (every 5 minutes).
4. Test with a normal account. Message filters and image-only channels skip members with Ban Members, and the bot ignores other bots.

Feature guides: Welcome messages, Timed messages, YouTube alerts, Auto responder, Warn system and Ticket system.

Premium features are greyed out#

• Game server pages show Disabled - This is a premium feature. in channel lists, or "With premium enabled this feature can be more customizable." above message settings.
• Dashboard pages marked Premium in the sidebar show what the feature does instead of its settings.

Premium belongs to a supporter's account and is put on one community at a time. To turn it on, click Make Server Premium on the community card at the top of the dashboard sidebar, or run /setup → Make Server Premium. Some features need a higher tier than others: Gold for the power manager and custom bot, Silver for farm stats and playtime roles. See Premium.

If you just subscribed and don't see Make Server Premium, reload the page. See I don't see Make Server Premium.

I can't open the dashboard#

• You need to be the server's owner, or have Administrator or Manage Server there.
• "You do not have an active community selected." Pick your server on My Communities first.
• "You do not have Admin permissions for that discord server." You lost the permission. Ask the owner, then choose the server again.
• Your server isn't on My Communities? Log out and log back in with Discord so the website reads your server list again.

Still stuck?#

Ask in the FSG Discord or open a ticket at Support. Include your Discord server ID and any Bot Error Logs entries. See Contact support.

Related#