Contact support
How to reach the Farm Sim Game team in the FSG Discord or with a website support ticket, how tickets work, and what to include so we can help quickly.
On this page
Need a hand? The fastest way to get help is the FSG Discord, where our staff and community are active every day. If you'd rather stay on the website, open a support ticket and our staff will get back to you there. Before you ask, check Troubleshooting and the FAQ: most problems have a quick fix.
Ask in the FSG Discord#
Join the FSG Discord to ask questions, report bugs and follow bot
updates. /help in any server with the bot also links to it.
/help EveryoneDisplays Help Information.
Open a support ticket on the website#
You need to be logged in with Discord to create and view tickets.
Go to Support → New Ticket. The Get Support buttons on My Communities, Game servers, your dashboard's community card (Support) and a game server's edit page open the same form. From the community card or a game server's edit page, that Discord server or game server is already picked.
Pick the Category that fits, and give a short Subject (up to 200 characters).
Choose the Related Discord Server and, if it's about a game server, the Related Game Server. Only servers you own or have Administrator or Manage Server in are listed, and the game server list shows that Discord server's game servers.
Write the Message (up to 10,000 characters). See What to include.
Drag and drop images, paste a snip with Ctrl V, or click browse. Up to 5 images per message, PNG, JPEG or GIF, under 5 MB each.
You'll see "Your support ticket has been created. Our staff has been notified." It can take up to 72 hours to get a response.
Follow your ticket#
Support lists My Tickets with each ticket's number, Subject, Category, Status and when it was last updated. Click a ticket to read the conversation and reply. Staff replies show as FSG Staff, and you get a website notification when staff reply or change the status.
| Status | What it means |
|---|---|
| Open | Your ticket is new. |
| Waiting on Staff | It's our turn to reply. |
| Waiting on You | Staff replied and need something from you. Reply within 5 days, or the ticket closes automatically. Replying to an automatically closed ticket reopens it. |
| Resolved | Staff think it's sorted. Reply within 7 days to reopen it. |
| Closed | Create a new ticket if you still need help. |
What to include#
A good report gets a fix much faster.
| Include | Why | How to find it |
|---|---|---|
| Your Discord server's name and ID | So we look at the right server. | Turn on User Settings → Advanced → Developer Mode, then right-click your server icon → Copy Server ID. On a website ticket, pick it as the Related Discord Server. |
| The game server | For game server problems. | Its name, or pick it as the Related Game Server. The number at the end of its /ManageDiscord/EditServer/ address is its ID. |
| The feature and page | So we know where to look. | For example "Welcome messages" or "Player alerts on the edit page". |
| What you did and what you expected | So we can reproduce it. | Step by step: "Saved a welcome channel, a member joined, nothing posted." |
| The exact error text | It usually names the cause. | Copy the bot's reply in Discord or the message on the website. |
| Bot Error Logs entries | The bot logs what it couldn't do. | Dashboard home → Bot Error Logs: copy the Channel, Location, Info and Time. See Dashboard stats and error log. |
| Screenshots | They show settings at a glance. | Crop out anything private. |
Don't post a custom bot token or your game server's Admin Password in a ticket or in Discord. Anyone with them can control your bot or your server.
Privacy and data requests#
To delete your Farm Sim Game account, use Account → Delete Account on the website (see the FAQ). For other requests, like a copy of your data or deleting your Discord bot data, email privacy@sargentinteractive.com or open a support ticket. The Privacy Policy explains what's collected and how requests work.